FAQ

Direct Sales Shipping Information

For most regions around the world, Regular Courier Shipping on microphones is *FREE!

In the UK, USA, Canada, Australia and New Zealand we also take care of your local Customs and Duties. While In Canada and the USA we add a contribution to local sales taxes and fees etc. -  no nasty surprises!

*Free shipping, if your cart is below the free shipping threshold, any additional fees will clearly be displayed in the cart before checkout.

What Countries do you Ship to and what about customs fees/taxes etc?

North America : USA and Canada

Shipments are via DDP (Delivery Duty Paid) Courier service. All sales are in Local $USD or $CAD and pricing displayed on our website excludes local sales taxes. However our site automatically calculates a tax contribution to this via DDP shipping, meaning the price you see on the final cart is all you need to pay.

 

EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. 

Shipments are via DAP Courier service. All products are sold in €EURO and pricing displayed on our website includes VAT, meaning orders to these EU countries will be charged inclusive with the local prevailing VAT rate. 

 

UK: United Kingdom

Shipments are via DDP (Delivery Duty Paid) Courier service. All £GBP pricing displayed on our website includes all customs VAT, duties, fees and taxes - the price you see on the final cart is all you need to pay. 

Europe Outside EU/UK:  Albania, Iceland, Liechtenstein, Norway, San Marino, Serbia, Switzerland, Turkey, Guernsey**, Isle of Man** and Jersey**.

Shipments are via DAP Courier service. All products are sold in €EURO (**or in £GBP) and pricing displayed on our website excludes EU VAT. Orders to these countries will be charged with any local prevailing VAT and customs rates by the courier, upon delivery.

 

Rest of World: Argentina, Bahamas (the), Bahrain, Barbados, Bermuda, Brazil, Cayman Islands (the), Chile, Colombia, Costa Rica, Dominican Republic (the), Ecuador, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Korea (the Republic of), Malaysia, Maldives, Mali, Mauritius, Mexico, Moldova (the Republic of), Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines (the), Puerto Rico, Qatar, Saudi Arabia, Singapore, South Africa, Taiwan (Province of China), Thailand, Trinidad and Tobago, United Arab Emirates (the) and Viet Nam

Shipments are via DAP Courier service. All products are sold in $USD. Orders to these countries will be charged with any local prevailing VAT/TAX, Duty and Customs rates by the courier, upon delivery.

We are constantly looking to expand the range of countries we service. If we don’t currently deliver to your place of residence, please check back with us in the future or get in touch via our main website:
https://aimaudio.com/contact/

 

 

I live in the EU/UK. Can I purchase VAT free, if I’m ordering for a company?

Aim Audio Direct is predominantly based on serving B2C customers and as such we do not currently offer B2B sales via our web store.

However, if you are in the EU** and ordering for a company, recording studio etc., please contact us with your VAT details and we will handle the transaction via traditional invoicing.

Unfortunately, it is not possible for us to sell VAT Free into the UK as the IMPORT VAT is collected by the courier on behalf of UK Customs. You may be able to claim this back via your VAT return if you have an EORI number etc.

**Excludes DK. As our store ships from Denmark, we are obligated to charge local Moms/VAT to any shipment within Denmark.

 

Can I get a VAT/Tax invoice?

Each shipment will contain a printed copy of your Invoice. If you require a digital copy, please contact us

 

How can I track my order?

Once your order has been processed and dispatched, we will provide you with a tracking number and/or link sent to the email provided by you during checkout. This will also be available on your account on the store.

Please note, it may take up to 24 hours for the carrier to show the shipment in their respective system after we have given you your tracking information.

 

How do I report a damaged shipment?

While we take all necessary precautions and work with the best transport partners possible, sometimes our parcels and in the worst case their contents, unfortunately can get damaged or lost during transport.

If your shipment arrives damaged or an item is missing, we will of course provide you with assistance. Please contact our customer support staff via service@aimaudio.com and we will work through the report procedure together with you to resolve your issue as quickly as possible.

Until we have been able to resolve any claim for damaged packages, please do not dispose of the parcel and/or packaging material as it may be needed for a possible inspection by the relevant courier.

 

I have technical problems with an Aim Audio product purchased direct; can you help me?

If you should run into problems while using your new product(s), the most effective way for us to support you is to contact our customer service team via the support form on the main website:

aimaudio.com/technical-support/

We will then do our best to work through your difficulties together with you. Please include as much detail as possible about your issue or question, so we can ensure that any problems you may have are dealt with in the most efficient and timely manner possible.

 

 

The product I bought from you is faulty, what should I do?

As our products are “fresh from the factory” and ADG Sales ApS is the official distributor for Aim Audio worldwide, your equipment is secured by a variety of legal warranty and guarantees.

Please contact our customer service team via the support form on the main website:

aimaudio.com/technical-support/

We will work through the returns procedure together with you and provide an authorised RMA number. In addition, we ask that you familiarise yourself with our general returns/refunds policy. Please always enclose a note with your return stating your RMA and invoice numbers as well as a detailed fault description.

 

How should I package my return?

Note: this Packaging advice is meant to show you how to pack your return safely to avoid any damages to your property. Please take the time to read the below instructions and tips carefully, to ensure that your return arrives with us safely. In addition, we ask that you only use packing tape to seal your cardboard shipping box – masking tape, adhesive tape or pack-threads are not suitable for a secure seal and we will not be held accountable if your parcel is packed incorrectly.

If possible, please re-use the original shipping packaging and packing materials you received with your order, in an effort to save resources and minimise waste. While you can use crumpled newspaper to fill any empty space in the package, do not use this wrapping material for the product packaging. If re-using a cardboard box for return shipping, please make sure all old shipping labels and barcodes have been removed or blanked out.

Please follow the following steps to package your return:

  1. Prepare your shipping box and reinforce the bottom with packing tape.
  2. Pack the item in its original packaging if possible.
  3. Should the original packaging be no longer available, generously wrap it in bubblewrap and secure it with packing tape.
  4. Fill the bottom (approx. 5-10 cm) of the shipping carton with padding material such as air cushions or scrunched up paper.
  5. Place your packaged item into the shipping carton and add padding material around it on all sides including the top, to ensure it is held in place securely and cannot move around in the parcel during transport.
  6. Close and seal the lid of the shipping carton with packing tape along all open seams.
  7. Attach the return label so it is clearly visible on the outside of your parcel.